Claims improvement strategies explored

Barry A. Searle, director of The American Legion Veterans Affairs & Rehabilitation Division, recently attended a veterans service organization update on the VA claims business transition lab (BTL) at VA's regional office in Providence RI.

The BTL is an integral part of the VA's strategic plan in improving the claims process and reducing the claims backlog. The BTL focuses on business practices to be improved and integrated with technology improvements to move to a virtual lifetime electronic record.