USAA’s Casey Marmol asked a 25-year-member with only an auto policy how USAA could do more for her. The 66-year-old Colorado widow replied: "Tell me what you can do for an old lady who lives on $2,000 a month and has lost everything."
"We knew that the tax credit deadline was right around the corner. He was extremely appreciative of everyone pulling together to make the closing happen for him so quickly."
The Great Recession forced many Americans to tighten their personal balance sheets. But six years later, a dark cloud of debt still looms large.
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USAA Certified Financial Planner J.J. Montanaro offers monthly personal finance advice.