"I could hear the relief in his voice when it was taken care of. In his mind, he has this one shot to make this problem go away, so my goal was that when he hangs up this is not on his mind anymore."
Assoc. Claims Adjuster, Colorado Springs, Colo.
"It is claims like this one that tug at your heart. When I initially spoke to our member, I just wanted to jump through the phone and give him a hug and tell him it would be OK. All I could do was listen and be there for him in his greatest time of need. That’s what we do for our members."
USAA CEO Stuart Parker talks military service, veterans employment and how the company is The American Legion’s kindred spirit.
January 5, 2015 8:57am - 1 comment
January 1, 2015 8:00am - 0 comments
November 1, 2014 8:00am - 0 comments
October 16, 2014 11:00am - 0 comments
Advice from financial experts and other news from USAA
May 15, 2013 | 129,618 views
Aug 30, 2013 | 32,470 views
Jul 24, 2013 | 378,053 views
USAA Certified Financial Planner J.J. Montanaro offers monthly personal finance advice.