"It was a really emotional, devastating experience but your team made it as smooth as possible. We just wanted to let you know how much your help means to us as well as how nice it is to know that good customer service is still out there."
SSGT ERIC BROWN
USAA member who had a car accident in Belgium
"The 21-year-old Army specialist was calling from the hospital. He was in the early stages of a long recovery from losing a leg to an IED in Iraq and was already looking ahead to when he would need a vehicle with special modifications. The VA was going to pay $11,000, but he needed a loan for the other $17,000."
The Great Recession forced many Americans to tighten their personal balance sheets. But six years later, a dark cloud of debt still looms large.
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USAA Certified Financial Planner J.J. Montanaro offers monthly personal finance advice.