USAA’s Casey Marmol asked a 25-year-member with only an auto policy how USAA could do more for her. The 66-year-old Colorado widow replied: "Tell me what you can do for an old lady who lives on $2,000 a month and has lost everything."
"It is claims like this one that tug at your heart. When I initially spoke to our member, I just wanted to jump through the phone and give him a hug and tell him it would be OK. All I could do was listen and be there for him in his greatest time of need. That’s what we do for our members."
USAA CEO Stuart Parker talks military service, veterans employment and how the company is The American Legion’s kindred spirit.
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USAA Certified Financial Planner J.J. Montanaro offers monthly personal finance advice.