"It is claims like this one that tug at your heart. When I initially spoke to our member, I just wanted to jump through the phone and give him a hug and tell him it would be OK. All I could do was listen and be there for him in his greatest time of need. That’s what we do for our members."
USAA’s Casey Marmol asked a 25-year-member with only an auto policy how USAA could do more for her. The 66-year-old Colorado widow replied: "Tell me what you can do for an old lady who lives on $2,000 a month and has lost everything."
The Great Recession forced many Americans to tighten their personal balance sheets. But six years later, a dark cloud of debt still looms large.
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USAA Certified Financial Planner J.J. Montanaro offers monthly personal finance advice.