USAA’s Casey Marmol asked a 25-year-member with only an auto policy how USAA could do more for her. The 66-year-old Colorado widow replied: "Tell me what you can do for an old lady who lives on $2,000 a month and has lost everything."
"I could hear the relief in his voice when it was taken care of. In his mind, he has this one shot to make this problem go away, so my goal was that when he hangs up this is not on his mind anymore."
Assoc. Claims Adjuster, Colorado Springs, Colo.
The Great Recession forced many Americans to tighten their personal balance sheets. But six years later, a dark cloud of debt still looms large.
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