"Every time I get off the phone with members, even though I’ve never met them, seen them, had the opportunity to shake their hands, I would like to think they’re saying, ‘I’m not just a call or a member number. Chris cares about me and my family,"
"It was a really emotional, devastating experience but your team made it as smooth as possible. We just wanted to let you know how much your help means to us as well as how nice it is to know that good customer service is still out there."
SSGT ERIC BROWN
USAA member who had a car accident in Belgium
The Great Recession forced many Americans to tighten their personal balance sheets. But six years later, a dark cloud of debt still looms large.
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USAA Certified Financial Planner J.J. Montanaro offers monthly personal finance advice.