USAA’s Casey Marmol asked a 25-year-member with only an auto policy how USAA could do more for her. The 66-year-old Colorado widow replied: "Tell me what you can do for an old lady who lives on $2,000 a month and has lost everything."
"Every time I get off the phone with members, even though I’ve never met them, seen them, had the opportunity to shake their hands, I would like to think they’re saying, ‘I’m not just a call or a member number. Chris cares about me and my family,"
The Great Recession forced many Americans to tighten their personal balance sheets. But six years later, a dark cloud of debt still looms large.
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USAA Certified Financial Planner J.J. Montanaro offers monthly personal finance advice.