"It is claims like this one that tug at your heart. When I initially spoke to our member, I just wanted to jump through the phone and give him a hug and tell him it would be OK. All I could do was listen and be there for him in his greatest time of need. That’s what we do for our members."
"I could hear the relief in his voice when it was taken care of. In his mind, he has this one shot to make this problem go away, so my goal was that when he hangs up this is not on his mind anymore."
Assoc. Claims Adjuster, Colorado Springs, Colo.
USAA CEO Stuart Parker talks military service, veterans employment and how the company is The American Legion’s kindred spirit.
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USAA Certified Financial Planner J.J. Montanaro offers monthly personal finance advice.