"I could hear the relief in his voice when it was taken care of. In his mind, he has this one shot to make this problem go away, so my goal was that when he hangs up this is not on his mind anymore."
Assoc. Claims Adjuster, Colorado Springs, Colo.
"The 21-year-old Army specialist was calling from the hospital. He was in the early stages of a long recovery from losing a leg to an IED in Iraq and was already looking ahead to when he would need a vehicle with special modifications. The VA was going to pay $11,000, but he needed a loan for the other $17,000."
The Great Recession forced many Americans to tighten their personal balance sheets. But six years later, a dark cloud of debt still looms large.
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USAA Certified Financial Planner J.J. Montanaro offers monthly personal finance advice.