"USAA cared enough about me to make sure I got what I needed to do done, and that was enough to propel me forward. I’m starting a new chapter in my life, and I’m taking USAA along with me.”
"It is claims like this one that tug at your heart. When I initially spoke to our member, I just wanted to jump through the phone and give him a hug and tell him it would be OK. All I could do was listen and be there for him in his greatest time of need. That’s what we do for our members."
The Great Recession forced many Americans to tighten their personal balance sheets. But six years later, a dark cloud of debt still looms large.
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USAA Certified Financial Planner J.J. Montanaro offers monthly personal finance advice.