"I could hear the relief in his voice when it was taken care of. In his mind, he has this one shot to make this problem go away, so my goal was that when he hangs up this is not on his mind anymore."
Assoc. Claims Adjuster, Colorado Springs, Colo.
"It was a really emotional, devastating experience but your team made it as smooth as possible. We just wanted to let you know how much your help means to us as well as how nice it is to know that good customer service is still out there."
SSGT ERIC BROWN
USAA member who had a car accident in Belgium
The Great Recession forced many Americans to tighten their personal balance sheets. But six years later, a dark cloud of debt still looms large.
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USAA Certified Financial Planner J.J. Montanaro offers monthly personal finance advice.