"Every time I get off the phone with members, even though I’ve never met them, seen them, had the opportunity to shake their hands, I would like to think they’re saying, ‘I’m not just a call or a member number. Chris cares about me and my family,"
"The 21-year-old Army specialist was calling from the hospital. He was in the early stages of a long recovery from losing a leg to an IED in Iraq and was already looking ahead to when he would need a vehicle with special modifications. The VA was going to pay $11,000, but he needed a loan for the other $17,000."
The Great Recession forced many Americans to tighten their personal balance sheets. But six years later, a dark cloud of debt still looms large.
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USAA Certified Financial Planner J.J. Montanaro offers monthly personal finance advice.