"It was a really emotional, devastating experience but your team made it as smooth as possible. We just wanted to let you know how much your help means to us as well as how nice it is to know that good customer service is still out there."
SSGT ERIC BROWN
USAA member who had a car accident in Belgium
"We were very consistent in offering her step-by-step guidance on how to reduce her debt and credit utilization. We even signed her up for credit monitoring so she could watch her credit score rise more than 50 points."
The Great Recession forced many Americans to tighten their personal balance sheets. But six years later, a dark cloud of debt still looms large.
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USAA Certified Financial Planner J.J. Montanaro offers monthly personal finance advice.