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American Legion appeals representative Zack Hearn is at the VA Regional Office in Oakland Calif. this week as part of a team reviewing 50 randomly selected Fully Developed Claim files to gauge accuracy and timeliness of adjudication. Claims that are fully developed – that is, with all needed information initially supplied to VA processors rather than piece meal – streamlines the adjudication process significantly. The Legion is working with VA to develop and fine tune an FDC protocol to aid veterans in obtaining their earned benefits promptly.

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