The request is received at the toll-free number: 1-800-504-4098

The name, address and telephone number of the caller, as well as the reason for the call, are collected.

The call is referred to the department.

The department refers the call to a local post.

The local post contacts the family and provides the assistance, if resources are available, or refers the family to other local agencies.

In case of financial need, the post provides the necessary funds or assists the family in applying for Temporary Financial Assistance, if minor children are in the home.